Interesting Article On IT Shared Services Organization

CIO Magazine recently published an interested article on this topic. The article discusses the benefits of shared service organizations (cost reduction and, sometimes, opportunities to improve services). It also discusses some of the common pitfalls of these organizations (e.g. lack of client focus and lack of an ability to customize the service and application offerings). The article also includes some keys for success for those considering implementing such organizations.

More information on the article is available by clicking here.